Terms and Privacy

Terms of Service

1. Acceptance of Terms

By using the RruGO app, you accept all terms listed in this document. If you do not agree with any term, please do not use the platform.

2. The Service

RruGO is a digital platform that enables communication between drivers and passengers for carpooling trips. The platform does not directly provide transport services.

                        RruGO acts only as an intermediary. The transport agreement is made directly between the driver and the passenger.
                    

3. Registration and Account

You must be over 18 years old to create an account.
Information provided during registration must be accurate and true.
You are responsible for the confidentiality of your account.
Each account is personal and cannot be transferred.

4. Driver Obligations

To have a valid license and mandatory insurance.
To respect the posted price and not request additional payments.
To notify passengers if the trip is canceled.
To respect traffic rules throughout the trip.

5. Passenger Obligations

To be at the meeting point at the agreed time.
To respect the driver's preferences (smoking, music etc).
To notify the driver if they cancel the booking.

6. Prohibitions

It is strictly prohibited:

Transportation of illegal goods.
Creating false accounts or misleading information.
Damaging platform data or attacking the infrastructure.
Any form of harassment or abusive behavior towards other users.

7. Suspension and Deletion

RruGO reserves the right to suspend or delete any account that violates these terms, without prior notice.

Privacy Policy

Data We Collect

Name, phone number and email address.
Profile picture (if you upload one).
Location during trip searches (only with permission).
Trip history and ratings.
Identity documents for the verification process.

How We Use Data

To enable bookings and communication between users.
To verify the identity of drivers and passengers.
To improve the service and resolve complaints.
To send notifications related to your trips.

                        We do not sell or share your personal data with third parties for marketing purposes.
                    

Data Storage

Your data is stored on secure servers and protected with encryption. Identity documents are automatically deleted 30 days after verification.

Partner links

Some links on our website (for example for flights, eSIMs or tours) are affiliate links: if you buy through them, RruGO may earn a commission at no extra cost to you, and the partner may set its own cookies.

Legal Disclaimer

                        RruGO is a digital platform operated by RruGO Technologies LLC, acting as an intermediary connecting drivers and passengers sharing private trips.
                    

RruGO acts as a digital intermediary that allows people to share private trips. Drivers are private individuals sharing the trip cost ; not commercial transport operators.

RruGO is not responsible for accidents or damages occurring during trips, the behavior of drivers or passengers, delays or cancellations.