Account
How can I create an account? +
Download the RruGO app, open the registration screen and enter your phone number. You will receive a verification code via SMS. Once you confirm the code, fill in your profile details and you are ready to travel.
How can I verify my identity?
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Go to Profile → ID Verification. Upload a photo of your ID card or passport. Our team will review it within 24 hours and you will receive a notification when it is approved.
How do I change my password or phone number? +
Go to Profile → Contact information. There you can change your email or phone number. Any change requires verification via SMS code for security.
Bookings
How do I book a seat? +
Search for the trip from the main screen, select the rides that suit you, and click "Book seat". If the trip is with instant booking, it is confirmed automatically. If not, the driver must approve it within 30 minutes.
How can I cancel a booking? +
Go to My Trips → find the active booking → click "Cancel". The cancellation policy depends on the time you cancel: cancellation more than 2 hours before departure is free. After this time, special conditions may apply.
What happens if the driver does not show up?
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If the driver does not show up within 10 minutes of the departure time, you can report it from the trip screen. You will receive a full refund and will be able to find another trip at no additional cost.
Payment
How does payment work? +
Payment is made directly to the driver in cash during the trip. RruGO does not process online payments at the moment. The price displayed in the app is the agreed price ; there are no hidden fees.
Can the price change after booking?
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No. The price confirmed at the time of booking is final. If the driver asks for a different price during the trip, you can report it immediately from the app.
Safety
How do I make sure the driver is reliable?
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All drivers must verify their identity with an official document and driver's license. Each profile displays the number of trips, ratings and reviews from previous passengers. Always look for drivers with the ✓ verification icon.
How do I report an incident? +
Go to My Trips → select the trip → click "Report problem". Describe what happened and our team will respond within 24 hours. For urgent cases, contact support directly.
Is my personal data stored? +
Yes. Your data is protected according to GDPR and our privacy policy. Your phone number is not displayed directly to drivers ; communication is done through the app's messaging system.
Driver
How do I post a trip as a driver? +
Click "Post trip" from the main screen. Select the departure and destination cities, set the time, number of seats and price per person. You can choose between instant booking or manual approval of each passenger.
How many seats can I offer? +
You can offer from 1 to 7 seats, depending on the car's capacity. We recommend not overbooking ; always leave enough space for each passenger.
Can I set my preferences as a driver? +
Yes. During posting or from the profile you can specify: if smoking, music, pets are allowed, or if you prefer travelers of the same gender. Passengers will see the preferences before booking.